Shipping policy

Thank you for choosing Violeta ANASTASAKIS. As a professional online retailer serving Australian customers, we adhere to standardized order processing and rigorous logistics management protocols. We dedicate ourselves to ensuring all orders are professionally inspected, securely packaged and delivered reliably, with every parcel arriving in intact and functional condition within our estimated logistics cycle.

1. Order Processing Time

All verified and fully paid orders will undergo internal sorting, quality inspection and sealed packaging procedures within 1 to 3 working days. Weekends and Australian federal public holidays are excluded from business days and will not be counted towards order processing schedules.
Processing cycles may be moderately extended during peak sales periods due to increased order volume and operational workload. We will send timely email notifications to all customers once prolonged shipping delays are confirmed, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated according to parcel weight, size specifications and shipping service standards. The exact shipping cost will be automatically computed and clearly displayed on the checkout page before order submission, with no hidden or additional charges.
Our standard shipping service has an estimated delivery duration of 15 business days for all regular orders. All delivery timelines are reference estimates only. Actual delivery speed may fluctuate due to logistics carrier operational delays, cross-border customs clearance progress, extreme weather, regional transportation restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

After your order is packaged and formally dispatched from our warehouse and collected by our cooperative logistics carrier, you will receive an official shipment confirmation email containing your exclusive tracking number and dedicated tracking query entrance.
Logistics tracking data will not be updated synchronously immediately after dispatch. Generally, complete and valid tracking information will be fully synchronized and available for customer inquiry within 24 to 72 hours after the carrier scans and registers the parcel.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient information including detailed delivery address, standard postal code and available contact number during checkout. Please verify all information carefully to avoid delivery exceptions and parcel returns.
Violeta ANASTASAKIS shall not assume any liability for misdelivery, delivery failure or returned parcels caused by wrong, incomplete or invalid address information provided by customers. All reshipping fees and secondary logistics costs arising from address errors shall be borne entirely by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed missing during transit and fails to be delivered by the scheduled date, please contact our customer support team to file a verification request within 3 calendar days after the expected delivery date. We will cooperate with logistics providers to carry out a comprehensive investigation and provide a reasonable solution promptly.
If your delivered parcel has damaged outer packaging or defective internal goods caused by transit extrusion, collision or rough logistics handling, please reach out to our support team within 24 hours of receiving the package. Clear photos of both the outer packaging and damaged contents are required for verification. Our team will assess the issue and complete after-sales settlement efficiently.

6. Product Care and Usage Notice

All products sold in our store are equipped with official user manuals and daily maintenance guidelines. Customers shall use, operate and store products strictly in accordance with the attached standard specifications to maintain stable product performance and normal service life.
Violeta ANASTASAKIS is not responsible for product damage, functional failure or performance degradation caused by unauthorized disassembly, private modification, improper operation, artificial damage and other non-standard usage behaviors that violate official product instructions.

7. International Shipping and Customs Notice

For all cross-border international shipping orders, the destination country or region may impose import tariffs, customs clearance fees, value-added taxes and other statutory charges in accordance with local trade policies and customs supervision rules.
All customs-related fees and inspection expenses are the independent responsibility of the customer and are not included in the product price and shipping fees charged by our store. We will provide complete customs declaration documents to assist smooth clearance, but we will not be liable for parcel detention, delivery delays or return losses caused by customs policy adjustments and unpaid customer tariffs.

8. Contact Information

If you have any questions, doubts or feedback regarding our shipping rules, order logistics status and delivery-related after-sales issues, please contact our official customer service team through the following valid channels:
Trade Name: Violeta ANASTASAKIS
Phone Number: +61 8 8210 5238
Email: service@bargainscape.shop
Physical Address: 23 Bangalow Place, Hoxton Park, NSW 2171, Australia